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FAQs
FREQUENTLY ASKED QUESTIONS
About the product
Shipping and Returns
About the company
Your KOWs are made entirely of yarn which is a flexible material. That is why KOW slippers can accommodate two regular shoesizes. When in doubt or when you have a half size, it is best to choose the smaller size. For example, if you are a size 39.5 we recommend you take the 38-39 size. The yarn will stretch and shape to your feet, which it cannot do if the slipper is too big.
The shape of the soles follow the shape of your foot: just like the arches of your feet won’t touch the ground, neither will your KOW slippers. Putting on a full-covering sole would have limited the stretching properties of the yarn. We want the slippers to shape to your feet instead of forcing your feet to fit the shape of the footwear.
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